The CARE Formula for serving online customers

A growing segment of self storage customers are coming to you initially from online sources. This course is designed to help you to CARE for online customers, and by extension all your customers, with compassion, authenticity, and professionalism.

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Course curriculum

1
Why CARE?
- Why should you CARE?
  FREE PREVIEW
- Why should you CARE quiz
  FREE PREVIEW
2
Getting started with Online Customers
- How can you show Sally you CARE?
- Getting Started Quiz
3
Compassion = The C in CARE
- Copy of C = Compassion
- Compassion Quiz
4
Analysis and Recommendations - the AR in CARE
- Copy of AR = Analysis and Recommendations
- Copy of Do you recall?
5
Enthusiasm the E in CARE
- Copy of E = Enthusiasm
- Enthusiasm Quiz
6
How will YOU show you CARE?
- Copy of 05 How to Best Serve Online Customers—WRAP UP!